Privacy Policy

We collect the following categories of information:

• Account Information: Your name, email address, phone number, business details, and password when you register.
• Credit Report Data: Credit reports and supporting documents you upload, including account histories and personal identifiers.
• Payment Information: Billing details processed securely through Stripe. We do not store full card numbers.
• Usage Data: Information about how you interact with the Service, including pages visited, features used, and device information.

We use the information we collect to:

• Analyze your credit reports and generate dispute recommendations.
• Create dispute letters and track the progress of disputes.
• Provide, maintain, and improve the Service.
• Process payments and manage your subscription.
• Communicate with you about updates, security alerts, and support.
• Comply with legal obligations and enforce our terms.

When you upload a credit report or supporting documents, we process the contents solely to provide the Service to you, including analyzing negative items and preparing dispute correspondence. Uploaded documents are stored securely and associated with your account. You may request deletion of uploaded documents at any time.

The Service uses artificial intelligence to analyze your credit data and generate recommendations and letter content. AI processing may involve trusted third-party AI providers acting under confidentiality obligations. AI-generated output is provided for your review and should not be considered legal advice. You are responsible for reviewing all AI-generated content before use.

We implement industry-standard administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and at rest, access controls, and row-level security on our databases. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You may review and update your account information at any time from your dashboard. Please notify us promptly of any unauthorized use of your account.

We use Stripe to process subscription payments. When you provide payment information, it is transmitted directly to Stripe and handled in accordance with Stripe's privacy policy and security standards. We store only limited billing metadata, such as your subscription status and the last four digits of your payment method, and never store full card numbers.

Depending on your location, you may have the right to:

• Access, correct, or delete the personal information we hold about you.
• Object to or restrict certain processing of your information.
• Request a copy of your data in a portable format.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us using the details below.

If you have questions about this Privacy Policy or our data practices, please contact us at cfais@controlfileaisystem.com.